Refund and Cancellation Policy

Brand and service provider

Edvanta Global Consultancy is a brand operated by Kritko LLC, its parent company.

Kritko LLC is responsible for operating this website and the services provided under the Edvanta Global Consultancy brand, including communications about cancellations and any applicable refunds.

When this policy applies

This policy applies to a service for which a fee has been agreed with you. Free profile assessments and free initial consultations do not involve a refund, but we ask that you cancel or reschedule if you cannot attend so that the appointment can be offered to someone else.

A course listing, enquiry, website form or free conversation does not by itself create a paid-service agreement. If a paid service is offered, the service scope, fee and any specific arrangements should be confirmed with you before payment is made.

Cancelling or rescheduling

If you want to cancel or reschedule a booking, please contact us through the contact page as soon as practical. Include your name, the service or appointment, the date of the booking, any reference number and the reason for your request.

We will consider whether the service can be rescheduled, whether any work has already been completed and whether any costs have already been incurred. A request to cancel does not automatically mean a refund is due.

How refund requests are considered

Refund requests are considered on the facts of the individual booking and any written service terms shared with you. The appropriate outcome can depend on the stage of the service, the work already completed, information or documents already prepared, and whether costs paid to a third party can be recovered.

Where a refund is appropriate, the amount and method will be discussed with you in the context of the original payment and the applicable service arrangement. We may need supporting information to review a request accurately.

• Work or support already delivered before cancellation may affect the amount that can be refunded.
• Non-recoverable third-party charges, such as charges set by an institution, testing provider, courier, government authority or payment processor, may not be refundable by Kritko LLC.
• A change in admission, scholarship, visa, financial or personal circumstances does not by itself establish a right to a refund for support that has already been provided.

No outcome-based promise

Education counselling and administrative support do not guarantee admission, scholarships, funding, employment, travel permission or visa approval. Decisions are made by the relevant university, provider, lender, government or immigration authority.

A refund request should not be based on an expectation of a particular external outcome unless a separate written agreement expressly says otherwise. This policy does not remove any rights that cannot lawfully be excluded.

Payment questions and concerns

If you believe a payment, receipt, service scope or refund discussion is incorrect, please raise it through the contact page promptly and include the details needed to identify the transaction. We may ask for payment confirmation or other information before responding.

For concerns about the way a request has been handled, you may also use the Complaints and Grievance Policy. Please keep payment records and written service communications for your own reference.

Policy updates

This policy may be updated as services or payment arrangements change. The policy published here applies to future bookings unless a separate written arrangement for an existing service says otherwise. Please review the current policy before making a payment.