Complaints and Grievance Policy

Who handles complaints

Edvanta Global Consultancy is a brand operated by Kritko LLC, its parent company.

Kritko LLC is responsible for operating this website and the services provided under the Edvanta Global Consultancy brand, and handles complaints and grievances relating to them.

When to use this policy

You can use this policy if you are unhappy with the website, a communication, a counselling interaction, an appointment, a payment discussion, the handling of your information or another aspect of a service offered under the Edvanta Global Consultancy brand.

If your question is simply about a course, university, appointment or next step, contacting us through the contact page may be the quickest way to resolve it. You may still make a formal complaint if you believe a concern has not been addressed appropriately.

How to submit a complaint

Please submit your complaint through the contact page and state that it is a complaint or grievance. This helps us direct it to the appropriate person for review.

Do not include passwords, full payment-card information or other unnecessary sensitive data in a public or unsecured message. If further records are needed, we can explain the safest practical way to provide them.

• Your name and a reliable way to contact you.
• The date, service, booking or interaction the concern relates to, plus any relevant reference number.
• A clear description of what happened and why you are dissatisfied.
• Copies or details of relevant communications, receipts or other supporting information, where appropriate.
• The outcome or explanation you would like us to consider.

What happens after you raise a concern

Kritko LLC will review the information you provide and may ask for clarification, supporting records or time to check the relevant facts. The nature and complexity of the concern can affect how quickly it can be reviewed.

We will aim to explain the outcome of the review in clear language. An outcome may include an explanation, a correction, a practical next step, a discussion about a service issue or another response that is appropriate to the circumstances. Raising a complaint does not guarantee a particular outcome.

Privacy and fair handling

Complaint information will be handled only by people who need it to review and respond to the concern, together with any service providers or authorities whose involvement is reasonably necessary. We may keep a record of the complaint and its outcome to manage the issue and improve our services.

The Privacy Policy explains the general approach to personal information. If your complaint is specifically about privacy, say so in your message so that it can be considered in that context.

If you remain dissatisfied

If you do not understand the response or believe an important point was missed, reply through the contact page with the original details and explain what you would like reviewed again. We may ask a different appropriate person to review the concern where practical.

A complaint process does not pause university, scholarship, payment, government or immigration deadlines. You should continue to protect your own interests and meet any external deadline that applies to you.

Policy updates

We may update this policy as the website and services develop. The version on this page is the current policy. If you have a concern about this policy itself, please contact us through the contact page and explain the issue you would like us to consider.